Operated by WaterDamageGo. Effective date: October 22, 2026.

This website connects visitors with independent local water damage restoration professionals. This policy explains what information is collected when you use the site or call us, how it is used, and the choices you have. By using the website or calling the number shown on it, you accept the practices described here. The policy covers the website and the phone service together; the independent professional who responds to your call has their own practices, covered in the sharing section below.

Information we collect

When you call: the call platform records basic call details – your phone number, the time and duration of the call, and the number you dialed. Calls may be recorded, as explained in the call tracking section below. During the call itself, you may share details about your property and the damage, which the professional needs in order to respond.

When you visit the site: basic analytics information is collected automatically – pages viewed, the type of device and browser, general location at city level, and how you arrived at the site. This site offers no accounts, no checkout and no contact form, so we do not collect names, home addresses or payment details through the website itself. If you email us, we receive the address and content of your message.

How we use it

Call information is used to route your call to a local professional, to check the quality of the connection service, and for the routing and billing records that a call-based service requires. Analytics information is used only to understand which pages and cities are useful, to fix problems, and to improve coverage. Email messages are used to answer the inquiry sent. If you write to us about a particular call or visit, we may connect your message with the relevant call record so we can answer you properly. We do not build advertising profiles from your information, and we do not use it to make decisions about you automatically.

Call tracking and recording

The number shown on this site is a tracked service number. When you call it, your call may be routed through a call-tracking platform to a local service provider, and it may be recorded for quality, routing and billing purposes. Call details such as the time, duration and caller phone number are logged by that platform. If you do not want a call to be recorded or tracked, please do not use the number shown on this site.

Cookies

This site may use cookies for analytics and to remember simple preferences. Cookies are small text files stored by your browser; the analytics cookies help count visits and see which pages are read. They do not identify you personally. You can disable cookies in your browser settings at any time – the site will still work, and the phone number remains available on every page. Some cookies are set by the analytics and call-tracking providers described in this policy rather than by the site itself.

Sharing with service providers

Sharing is limited to what the service needs to function. When you call, your call – and the details you share during it – goes to the independent local professional who responds, so they can inspect your property and do the work. The call-tracking and analytics providers we use process call and visit data on our behalf for routing, quality and reporting. Service providers who receive your call are independent businesses: their handling of your information after the call is governed by their own privacy practices, not by this policy.

We do not sell personal information

We do not sell your personal information, and we do not rent it to marketers. Information moves only to route your call, connect you with the professional you asked for, and operate this website and service, as described above.

Data retention

Call records, including recordings, are kept for as long as they are reasonably needed for quality, routing, billing and record-keeping purposes, and are then deleted or anonymized. Analytics data is kept in aggregate form. Email correspondence is kept while it is useful for answering follow-ups and maintaining business records. We do not keep information longer than its purpose requires.

Your choices

You can browse this site without calling and without sharing any personal details. You can disable cookies in your browser. If you have questions about information connected with a call you made – or you would like it deleted where the law and our record-keeping duties allow – contact us using the details below and we will respond. Depending on where you live, you may have additional rights under state privacy law, and we will honor applicable requests.

Children’s privacy

This website and service are intended for adults arranging property services. We do not knowingly collect personal information from children, and if you believe a child has provided information through a call or email, contact us and we will remove it.

Changes to this policy

We may update this policy from time to time as the service or the law changes. Updates take effect when published on this page, and the effective date at the top will change at the same time. Questions about this policy can be raised at any time using the contact details below.

Contact about privacy

For anything in this policy, reach us by phone at +1 (844) 954-0617, by email at waterdamagego@gmail.com, or by mail to WaterDamageGo – Houston Office, 2500 Wilcrest Drive, Suite 300, Houston, TX 77042.